Terms of service

Terms of Service

After completing your purchase you will receive a confirmation message on WhatsApp. From that date we will ship your order within 48 business hours, and you will receive a WhatsApp message with the tracking information.

 

Refund Policy — Warranty

We give you a 7-business-day warranty from the date you receive your order to report a defect in the product. It must be reported as soon as possible in order to qualify for compensation in products of the same value.

Defect: DOES NOT INCLUDE DAMAGE CAUSED TO THE PRODUCT BY IMPROPER CARE/USE.

Reference Images

The images used on our website are illustrative and for reference only. We do not guarantee that the products delivered will match the images shown exactly. There may be variations in color, texture, and materials due to manufacturing differences, screen resolution, and other external factors. These variations will not be considered product defects or valid grounds for a return or claim.

By making a purchase, the customer accepts these conditions and acknowledges that the images provided are only an approximate representation of the final product.

How do I track my order?

When you complete your purchase, you will receive a WhatsApp confirmation message. Your order will then be prepared by the warehouse. Finally, we will send a new message with the tracking code.

My order is taking a long time to arrive, I want to contact someone

First, we suggest you read the reasons why your order may be delayed. Please remember that on special occasions, orders take longer than usual.

Late delivery

Possible reasons for a late delivery include:

  • An incorrect address and/or missing and/or incorrect details required to complete the delivery.
  • Driver availability.
  • The address you provided is a location the driver cannot reach or that is restricted (correctional facilities, prisons, or similar institutions).
  • The carrier tried to reach you repeatedly to deliver the order and was unable to.
  • Adverse weather conditions, protests, unusual traffic, high demand during holidays, special events, public holidays, Cyber Days, etc.

Recommended actions:

  • Track your order using the code sent to you by email.
  • Confirm your shipping address by sending an email to info@veloriaworld.com
  • To avoid delivery problems, we ask that you keep your address information up to date before making a purchase and add delivery instructions if needed.
  • We recommend letting whoever receives the products know in advance, to avoid refusals due to not knowing about the shipment.
  • Make sure someone is available to receive the order.
  • Allow an additional 48 hours beyond the maximum average time (shown in the table) in case of unexpected delays.
  • See our Orders with problems section below for more details on product reshipping costs.

Orders with problems

Occasionally, some orders are held because they are considered orders with problems. Once we identify the cause, our commitment is to resolve it as soon as possible and attempt delivery again. We recommend keeping an eye on your email and/or cell phone in case we contact you, and following the instructions provided there.

Reshipping orders with problems will not carry an additional cost for you, except for orders with addresses that are misspelled, contain errors, are incomplete, or lack directions because they are in hard-to-reach places or have no recognizable location; orders that are refused by the people receiving them; or orders that could not be delivered after several attempts to contact you at the address by the driver. In these cases, you will need to cover the shipping cost and place a new shipping order on our website following the instructions our team will send you by email.

If you suspect your order may be delayed for any of the reasons above and you need to reach the Veloria team urgently, contact us at our email infoveloriaworld@gmail.com and we will get back to you as soon as possible.