Shipping policy

We process orders according to the shipping type selected at the time of purchase:  

1. Standard shipping:
   - Standard order processing takes between 1 and 3 business days.  

2. Priority shipping:  
   - Priority shipping orders are processed the business day following the purchase.  

Delivery times
Once processed, orders generally take between 5 and 15 business days to be delivered.

Accuracy of shipping information
It is essential that the contact information and shipping address provided by the customer are correct. If we detect errors or inconsistencies, we will contact you to correct them. This may cause additional delays in processing and shipping the order, so we recommend carefully checking all information entered at the time of purchase.  

Important notes:
- The times shown are estimates and may vary due to external factors such as weather conditions, high-demand periods, or exceptional situations with the carriers.  

If you have any questions about your shipment, don't hesitate to contact us at our email address: info@veloriaworld.com . We'll be happy to help!

IMPORTANT:

We are not responsible if a package cannot be delivered due to incorrect, incomplete, or missing destination information. We do not issue refunds for packages that are returned to sender for any reason. It is essential to verify and provide correct shipping details at checkout. If you notice an error in your shipping details, please contact us as soon as possible at info@veloriaworld.com In the event of errors, we will not be able to issue a full refund, but we can send a new package with an additional shipping cost of $14.99